At The X Blend, we understand that plans can change. This Cancellation Policy explains how to cancel or change an appointment and the notice we ask for.
This policy applies to appointments booked through our website, booking platform, telephone, social media, or other booking channels. It should be read together with our Terms & Conditions.
Nothing in this policy removes or limits any cancellation or other rights you may have under applicable law.
Cancelling or Changing Your Appointment
If you need to cancel or change your appointment, please let us know as early as possible.
You can cancel or request a change through the available booking options or by contacting us through our Contact Us page.
Providing early notice helps us make the appointment time available to another customer.
Cancellation Notice
We ask that customers provide at least 2 hours’ notice when cancelling or changing an appointment.
- Cancellation with at least 2 hours’ notice: You may cancel or change your appointment without a cancellation charge.
- Cancellation with less than 2 hours’ notice: A late cancellation may be subject to reasonable booking restrictions or other consequences, where permitted by applicable law.
Because appointments at The X Blend are not prepaid online, there are no online booking payments to refund when an appointment is cancelled.
Missed Appointments and No-Shows
If you do not attend your appointment and do not provide the required cancellation notice, the appointment may be treated as a no-show.
Repeated no-shows or repeated late cancellations may result in additional booking conditions for future appointments, including requiring confirmation before an appointment is reserved.
We may apply reasonable measures to manage repeated no-shows and protect appointment availability for our customers.
Arriving Late
We ask customers to arrive approximately 10 minutes before their scheduled appointment.
If you are running late, please contact us as soon as possible.
If you arrive late and the barber cannot reasonably complete the requested service without delaying other customers, we may need to shorten, reschedule, or cancel the appointment.
If you arrive too late to be accommodated, you may be asked to wait for the next available appointment or visit as a walk-in, subject to availability.
Arriving late does not automatically extend your scheduled appointment time.
Appointment Timing
Appointment times are scheduled estimates. Occasionally, a service may begin slightly earlier or later than the scheduled time due to the length of a previous service, unexpected circumstances, staff availability, or other reasonable causes.
We appreciate your understanding and will always do our best to keep your appointment as close to the scheduled time as possible.
Cancellations by The X Blend
In some cases, we may need to cancel or reschedule an appointment due to circumstances reasonably beyond our control, including emergencies, staff illness, equipment issues, severe weather, or other unforeseen circumstances.
If this happens, we will contact you as soon as reasonably possible and, where possible, offer to reschedule your appointment at a suitable time.
Your Rights
Nothing in this Cancellation Policy limits any rights you may have under applicable Ontario or Canadian consumer-protection law.
Where applicable law provides rights or protections that differ from this policy, the applicable law will apply.
Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.We encourage you to review this policy periodically.
Questions About This Policy
If you need to cancel or change an appointment, or if you have questions about this Cancellation Policy, please contact us through our Contact Us page.
We encourage you to contact us directly so we can help resolve any concerns promptly.