The X Blend (“we,” “us,” or “our”) is a barbering and grooming business located in Ontario, Canada. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. It applies to information we collect through our website, appointment booking channels, and when you visit our shop or communicate with us.
By booking an appointment, using our website, or contacting us, you acknowledge that you have had an opportunity to review this Privacy Policy.
Information We Collect
We only collect personal information that is reasonably necessary to provide and manage our services. This may include:
Contact and Personal Information
Your name, phone number, email address, and other information you choose to provide when booking an appointment or contacting us.
Appointment Information
The service you select, your preferred barber, appointment date and time, and any preferences or notes you provide about your desired haircut, beard style, or grooming service.
Health and Safety Information
You may voluntarily provide information about allergies, sensitivities, skin conditions, or other health-related concerns that are relevant to safely providing our services.
We ask that you provide only information that is reasonably necessary for us to provide the requested service safely and appropriately.
Payment-Related Information
When you pay for a service or prepay for an appointment, payment may be processed through our payment or booking providers. We do not need to collect or store full payment card information when payment is processed directly by a third-party payment provider.
The payment information available to us depends on the payment and booking systems we use.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as basic device, browser, IP address, and website usage information, where applicable.
Communications
If you contact us by phone, email, social media, or through our booking channels, we may retain the information you provide in those communications so that we can respond to you and manage our relationship with you.
We ask that you avoid sending unnecessary sensitive personal information through booking forms, email, social media, or other communication channels.
How We Collect Information
We may collect personal information:
- Directly from you when you book an appointment, contact us, or speak with our staff.
- Through our website and appointment booking channels.
- When you visit our shop or receive services from us.
- Automatically through our website, where applicable.
- Through third-party service providers that help us with booking, payments, website services, communications, or other business functions.
How We Use Your Information
We may use your personal information to:
- Book, confirm, and manage appointments.
- Provide the barbering and grooming services you request.
- Contact you about your appointment, including confirmations, reminders, changes, and cancellations.
- Answer questions and respond to messages.
- Process payments and refunds where applicable.
- Take reasonable steps to provide services safely when you voluntarily provide relevant allergy, sensitivity, or other health and safety information.
- Maintain business and service records.
- Improve our services and website where appropriate.
- Send promotional communications where you have provided the required consent.
- Comply with applicable legal, health, safety, and regulatory requirements.
- Protect our customers, employees, business, and legal rights where reasonably necessary.
How We Share Your Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:
- To service providers that help us operate our business, such as appointment booking providers, payment processors, website providers, communication services, and other business service providers.
- Where required or permitted by applicable law.
- Where reasonably necessary to protect the health, safety, security, property, or legal rights of our customers, employees, or business.
We limit the information shared with service providers to information reasonably necessary for them to perform the services they provide to us.
Service Providers and Third Parties
We may use third-party service providers for functions such as appointment booking, payment processing, website hosting, communications, analytics, and other business operations.
These third parties may process personal information on our behalf and may also have their own privacy policies and terms governing their services.
Where you interact directly with a third-party service, such as a booking or payment platform, that third party may collect and process information in accordance with its own privacy practices.
Payment Information
When you pay for a service or prepay for an appointment, your payment may be processed through a third-party payment or booking provider.
We generally do not need to access or store your full payment card number, security code, or other complete payment credentials when those details are processed directly by the payment provider.
The payment information we can access or retain depends on the payment systems used by The X Blend.
Refunds, where applicable, are normally returned to the original payment method. Processing times may depend on the payment provider or financial institution.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve the website experience.
Some cookies may be placed by third-party services used on our website.
You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Where required, additional information about cookies and tracking technologies may be provided through our Cookie Policy or relevant website notices.
How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold.
These safeguards are intended to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, or modification.
No method of transmitting or storing information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Provide and manage our services.
- Maintain our business relationship with you.
- Meet legal, accounting, tax, insurance, and record-keeping requirements.
- Resolve disputes and enforce our agreements.
- Protect our legitimate business interests.
When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.
Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Ask questions about how we collect, use, or disclose your personal information.
- Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.
- Make a privacy complaint if you believe your personal information has been handled improperly.
We will respond to privacy requests in accordance with applicable law.
Accessing, Updating, or Correcting Your Information
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, please contact us.
We will take reasonable steps to review and correct information where appropriate.
You can also help us keep your information accurate by providing current and correct information when booking an appointment or communicating with us.
Marketing and Communications
If you provide the required consent, we may send you promotional communications, including promotional emails or text messages.
You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
We handle commercial electronic messages in accordance with Canada’s Anti-Spam Legislation (CASL), where applicable.
Withdrawing consent to marketing communications does not prevent us from sending non-promotional service-related communications that are necessary to manage your appointments or provide requested services, such as appointment confirmations, reminders, changes, and cancellations.
Children’s Privacy
We provide barbering and grooming services to customers of different ages.
Where a minor provides personal information or receives services, we expect a parent or legal guardian to be involved where appropriate.
We do not knowingly request unnecessary personal information from children. Parents or legal guardians may contact us if they have questions or concerns about personal information relating to a minor.
Third-Party Websites and Links
Our website may contain links to third-party websites, social media platforms, booking services, payment services, or other websites.
These third-party websites are not controlled by The X Blend. We are not responsible for their content, privacy practices, security, or handling of personal information.
We encourage you to review the privacy policies and terms of any third-party website or service you choose to use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.
When we make changes, we will post the updated version on our website and update the “Last Updated” date above.
We encourage you to review this Privacy Policy periodically.
Privacy Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can review and address your concern.
If your concern cannot be resolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator, depending on the circumstances and applicable law.
Privacy Questions
If you have questions about this Privacy Policy, would like to access or correct your personal information, withdraw marketing consent, or have a privacy concern, please contact us through our Contact Us page.